Privacy Policy — Dolphin Centrifuge

Dolphin Centrifuge ("we," "us," or "our") operates the website dolphincentrifuge.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We are committed to protecting your privacy and handling your data transparently.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access our website.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you interact with our website, including:

• Contact form submissions: Name, company name, email address, phone number, and the content of your inquiry.
• Quote requests: Information about your centrifuge application, processing requirements, and contact details.
• Email correspondence: Any information you include when contacting us at [email protected].
• Phone inquiries: Information shared during calls to (248) 522-2573.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information: Browser type, operating system, screen resolution, and device type.
• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• IP address: Used for general geographic location analysis (country/region level) and security purposes.
• Cookies and similar technologies: Small data files stored on your device to improve your browsing experience (see Cookies section below).

How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To reply to your contact form submissions, quote requests, and email or phone inquiries about our centrifuge products and services.
• Provide technical support: To assist with centrifuge application engineering, parts identification, and service scheduling.
• Improve our website: To analyze usage patterns and optimize our website content, navigation, and performance.
• Communicate with you: To send you information relevant to your inquiry, including product specifications, pricing, and technical documentation you have requested.
• Security and fraud prevention: To protect our website and users from unauthorized access and malicious activity.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We do not use your data for automated decision-making or profiling.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for basic website functionality such as page navigation and form submissions. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
• Performance cookies: Help us monitor website performance and loading times to ensure a smooth browsing experience.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect certain features of our website.

Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect anonymous data about how visitors use our site. This data is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Services

We may share your information with the following types of third-party service providers:

• Website hosting: Our website is hosted on Cloudflare Pages, which may process server logs containing IP addresses and request data in accordance with their privacy policy.
• Analytics providers: Google Analytics processes anonymous usage data to help us understand website traffic patterns.
• Email service providers: We may use third-party email services to manage and respond to customer inquiries.

We require all third-party service providers to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow them to use your personal data for their own purposes.

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• With your consent: When you have given us explicit permission to share your information.
• Legal requirements: When required by law, court order, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: To protect the rights, property, or safety of Dolphin Centrifuge, our customers, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Secure storage of contact form submissions with access limited to authorized personnel.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights Under GDPR (European Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request a machine-readable copy of your data.
• Right to object: Object to processing of your personal data for certain purposes.
• Right to withdraw consent: Withdraw any consent you have previously given for data processing.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request deletion of personal information we have collected from you.
• Right to opt out: Opt out of the sale of personal information. Note: We do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, please contact us at [email protected] or call (248) 522-2573. We will verify your identity before processing your request and respond within 45 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and quote request data are retained for the duration of any active business relationship and for a reasonable period thereafter to allow for follow-up inquiries. Anonymous analytics data may be retained indefinitely for trend analysis. You may request deletion of your personal data at any time by contacting us.

Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us: